Retail Pro University
Certification Information

Retail Pro Certification formally acknowledges your knowledge, skill and training and is recognized by our global network of business partners as well as the more than 10,000 retailers using Retail Pro across 75 different countries. In today's competitive job market, pursuing a certification could also lead to new opportunities or advancement in your current position.

Certifications Available - Different certifications are available to evaluate different areas of Retail Pro competency and are valid for up to 2 years from the date of certification. For a full listing of available certifications, go to the Training & Certification section of this website.


  • Click Here to view a sample Retail Pro Certification certificate.

Certification Formats - Depending on your availability, you can take advantage of the different certification formats offered:

  • Classroom-Based Certification - Retail Pro training classes typically include separate days to allow classroom students to complete certification exams. These scheduled certification days are also available to non-classroom students as well. Once enrolled for the classroom-based certification exam, all you have to do is show up at the designated location on test day. For a full listing of scheduled certification days (for each certification exam), go to the Training & Certification section of this website.

  • In-Person Certification - You can schedule to come out to the Testing Center located at Retail Pro International headquarters in Folsom, CA, USA. Once enrolled in an in-person certification exam, all you have to do is show up at the designated location on test day. Click Here to download more information on taking in-person certification exams.

  • Remote Certification - Certification exams, including practical assessments, can be completed entirely over the internet. A proctored (supervised) testing environment can be accomplished using inexpensive webcams and software applications. Click Here to download more information on taking certification exams remotely.

  • Onsite Certification - Companies wishing to certify a large group of employees at the same time may find it more time- and cost-efficient to have an authorized Retail Pro Trainer come onsite to proctor (supervise) the certification exam(s). To obtain a price quote, contact us at training@retailpro.com.

Working with Training Credits - Certification exams require the redemption of Training Credits:

  • Retail Pro End Users - you can purchase the required # of Training Credits from your authorized local Retail Pro Business Partner (Dealer), who will also be able to give you detailed pricing information. If you do not know who your authorized BP is, contact us at training@retailpro.com or using the Contact Us form and we can assist you. If your company has already purchased Training Credits, go to the Training & Certification section of this website to redeem your Training Credits for any available certification exam.

  • Business Partners - go to the Training & Certification section of this website to submit a request for certification. Once your request has been received, we will get authorization from your BPTA (Business Partner Training Administrator) before processing it.

To Get Started - simply review the available certifications in the Training & Certification section of this website. If you are interested in pursuing a specific certification, use the Submit Request link to submit a request for enrollment.

  • Click Here to view a process diagram for how requests for Certification are handled.


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